App / Mobile
These Terms & Conditions set out the rules that apply when you access your plusace5 account, place transactions through Maya or GrabPay, and use any part of the lobby — from slots to live tables. Access to this platform depends on local law and is available only in eligible regions.
By opening an account on plusace5, you confirm that you have read these Terms & Conditions and agree to be bound by them for every session, transaction and communication that follows. These terms apply regardless of the device you use — whether you access the lobby on a phone through a mobile browser or on a desktop. Where there is a conflict between a specific information or event rule and these Terms, the specific rule applies to that event and these Terms apply to everything else. We may update these Terms & Conditions when product changes, payment-route adjustments or regulatory developments require it. When that happens, the revised version becomes active from the date we post it to this page. Your continued use of the account after a revision is posted means you accept the updated terms. If you do not accept a revision, you should stop using the account and contact our support team to discuss your options. Transactions processed through local payment routes — including Maya and GrabPay — are subject both to these Terms and to the separate service terms of those payment providers. We are not a party to those provider agreements, but the account-side obligations remain ours to uphold.
These Terms & Conditions cover the four main areas below. Understanding which areas are included — and which sit outside our direct control — helps you know where to direct a question.
All activity tied to your registered account — login, session management, account-detail changes and closure — falls within these Terms. We set the rules here; follow the instructions shown on your account dashboard for each step.
Deposits and withdrawals processed through Maya, GrabPay or other configured payment routes are covered by these Terms on the platform side. The payment provider's own terms govern how the transfer moves inside their network.
Games, live tables, sports markets and any other content we make available through the lobby are subject to these Terms. Content availability depends on your eligible region and is confirmed at the point of access in the lobby.
Services provided by external parties — including game studios such as Spadegaming, PG Soft and Habanero, and local payment providers — operate under their own terms. We are not liable for the conduct of those third-party services.
These Terms & Conditions are not only obligations — they also define the concrete steps you can take to manage your account and keep your information accurate. You have the right to review your transaction history at any time: the record of every deposit and withdrawal, including those processed via Maya or GrabPay, is available in the transaction section of your account dashboard after login. If a personal detail on file — your registered name, contact number or linked payment method — is incorrect, you can raise a correction request through account settings or by contacting support directly. We will act on verifiable correction requests and confirm the outcome to you. If you believe a transaction has been processed in a way that does not match these Terms, you can raise a formal query by writing to our support team with the transaction reference number. That reference appears against every recorded transaction in your dashboard. You also have the right to request a copy of the data we hold on your account and to ask questions about how it is used, in line with applicable data-protection obligations.
Log into your account and open the transaction section to see a full record of every deposit and withdrawal, including the payment method used and the date each was processed.
If your registered name or linked payment account is wrong, submit a correction request via account settings. Our support team verifies the request and confirms the change in writing.
For any question about how a specific clause applies to your account, contact support with the relevant transaction reference or session date. We respond through the channel you used to contact us.
You may request a summary of the personal and account data we hold. Submit your request through the support contact shown on this page; we process it in line with applicable data obligations.
If any section of these Terms & Conditions raises a question you cannot resolve through your account dashboard, reach us through one of the channels below. Cite your account username and, where relevant, the specific clause or transaction reference in your message so we can respond with precision.
Open the chat widget from any page in your account. Use this for account-specific queries about how a term applies to a transaction or your current account standing.
Send a detailed message to our support email address — found in your account settings under Contact Us. Include your account username and any transaction reference numbers related to your query.
The Help Centre inside your account dashboard covers the most common policy questions. Check there first; if the answer is not listed, use live chat or email to escalate directly.
Keeping your account data accurate and your session secure is part of how we operate, not an afterthought. These practices underpin the commitments made elsewhere in these Terms & Conditions.
We collect only the account and transaction data needed to operate your account and process payments through routes like Maya and GrabPay. We do not sell personal data to third parties. The current data practices are described in our Privacy Policy, linked in your account dashboard.
We use cookies to keep your session active, remember your preferences and understand how the lobby is navigated on mobile. You can adjust cookie settings through your browser at any time; some features may behave differently if certain cookies are disabled.
Your account is protected by your login credentials. We never ask for your password by email or chat. If you suspect unauthorised access, change your password immediately using the reset option on the login page and contact support with your account username.
Previous versions of these Terms are retained internally. If you need to verify what version was in effect on a specific date — for example, to resolve a transaction dispute — contact support and we will locate the applicable version for you.
These are the questions we see most often about the plusace5 Terms & Conditions. If your question is not covered here, reach out through live chat or email from your account.
They take effect the moment you complete account registration and begin using the platform. Each subsequent login is treated as continued acceptance of the current version posted on this page.
We post the revised version to this page and update the effective date shown at the top. A notice may also appear in your account dashboard after login. Continued use after the update date means you accept the new terms.
Yes — they cover the platform side of every transaction, including those processed via Maya and GrabPay. The payment providers' own service terms apply on their side of the transfer. Both sets of terms operate in parallel.
Stop using the account and contact our support team to explain your concern. We can clarify how a clause applies or, if the disagreement is fundamental, help you close the account and withdraw any remaining balance in line with the current Terms.
Access depends on local law and is available only where local law permits for eligible regions. We do not make claims about specific territories or cities. Check the eligibility notice shown during account registration for the current access conditions.
Send a written request to our support email — the address is listed in your account settings under Contact Us. Include your registered account username. We process data requests in line with applicable data-protection obligations and confirm the outcome to you.