App / Mobile
These terms govern how your account, your transactions and your data are handled on plusace5. Access to this platform depends on local law and is available only where your region permits.
Your use of plusace5 creates a direct relationship between you and the platform under the terms published here. These terms apply to every part of your account: the games you open, the wallet transactions you initiate through Maya or GrabPay, the records stored against your account ID, and any communication you send to our support team. We update these terms when our services change, and the version shown on this page is the one that applies to your account at the time you read it. Where Philippine law sets a higher standard for a specific obligation — whether on data retention, dispute resolution or account closure — Philippine law takes precedence. Access to plusace5 is available only where local law permits; if you are in a region where access is restricted, these terms do not create an entitlement to use the platform. Your continued use of the account after a policy update is treated as acknowledgment of the revised terms. If a specific change affects how your GrabPay or Maya deposits are processed, we will note that in the updated section directly. Questions about any clause can be sent to our support channel before you accept.
Not every part of your experience on plusace5 falls under a single rule. This section sets out which areas sit inside this policy and which involve separate obligations or third-party services entirely.
Your login credentials, account registration details and session history are all governed by this policy. Actions taken inside your account — including game sessions on Bingo Golden Ball or Pusoy Dos — are recorded against your account ID and handled under these terms.
Deposits and withdrawals processed through Maya, GrabPay or GCash pass through the payment provider's own systems. We hold the transaction record on our side; the payment provider's terms govern the movement of funds between your e-wallet and our platform.
Game content supplied by studios such as Spadegaming, PG Soft and Habanero is covered by their separate content licences. We make their titles available in the lobby; the game mechanics and payout logic are the studio's published responsibility, not a claim made by this policy.
Links or integrations that take you outside plusace5 — including any external identity verification step — fall under the third party's own terms. We do not extend this policy to cover actions taken on services we do not operate.
You hold several practical rights in relation to your account and the data we hold. You can request a copy of the transaction and session records tied to your account at any time by contacting support and quoting your account ID. If you believe a detail in your account profile — your registered name, contact number or linked e-wallet — is incorrect, you can ask us to correct it and we will verify the change against the details you originally submitted. You can raise a question about any policy clause before accepting an update; send your question to our support team and we will respond through the same channel. If you decide you no longer want an account, you can request closure through your account settings or directly via support. After closure, we retain only the records we are required to keep under applicable law. None of these actions require a fee.
Request a copy of your transaction history and session log by contacting support with your account ID. Records include all deposit and withdrawal events processed through Maya, GrabPay or GCash.
If your registered name, phone number or linked e-wallet is listed incorrectly, raise a correction request with support. We verify the change against your original submission before updating the record.
Send any question about a specific clause to our support team before you accept a policy update. We respond through the same channel you used, so the answer stays on record for your reference.
Account closure can be started from your account settings page or by messaging support directly. Post-closure, we keep only what applicable law requires and remove the rest from active systems.
For any question about these terms, your account data or a transaction record tied to your Maya, GrabPay or GCash wallet, our support team handles policy queries through the channels below. Quoting your account ID in the first message speeds up every response.
Open the chat widget from any page on plusace5. Describe your policy question and include your account ID so the team can pull the relevant record straight away.
Send policy or data queries to our support email address shown in your account dashboard after login. Email is the recommended path for written records of a policy dispute or correction request.
The current state of your account — linked wallet, registered details and transaction log — is shown in your account dashboard after login. Start there before contacting support to confirm what we hold.
Security and data handling on plusace5 follow the obligations set out in these terms and in applicable Philippine law. We do not sell your account data to third parties, and we do not share your linked e-wallet details — whether Maya, GrabPay or GCash — beyond what the payment provider needs to process your transaction. Session cookies are used to keep your account active while you navigate the lobby; you can manage cookie preferences through your browser settings. Account data is retained for as long as your account is active and for the period required by law after closure. If you want to know exactly what we hold, use the record-review path described in the rights section above.
We collect the account registration details you submit, your transaction records and session activity. We do not collect payment credentials directly — Maya, GrabPay and GCash handle that on their own secured infrastructure.
Session cookies keep your login active across pages. Analytics cookies help us understand which sections of the lobby you visit most. You can review and adjust cookie settings through your browser at any time.
Active account data is held while your account remains open. After you request closure, we retain only what Philippine law requires for the minimum statutory period, then delete the rest from active systems.
For data correction, access requests or policy disputes, reach the support team via live chat or email as described in the support section. Responses to formal data requests are sent to the email address registered on your account.
These are the questions we hear most from accounts in the Philippines about how the policy works, what rights you hold and how to act on them.
The policy covers the transaction record we hold on our side. The movement of funds between your GrabPay or Maya wallet and the platform is also governed by those payment providers' own terms. Both sets of terms apply to your transaction.
Yes. Contact support with your account ID and ask for a record copy. We will share the registration details, transaction history and session log tied to your account. The current snapshot is also visible in your account dashboard after login.
After closure we keep only what Philippine law requires for the statutory retention period. Everything else is removed from active systems. You can confirm what has been retained by contacting support after the closure is processed.
Send a correction request to support and quote your account ID. We verify the change against your original submission before updating the record. This covers your registered name, contact number and any linked e-wallet such as GCash or Maya.
We update the terms on this page when our services change. The version shown here is the one that applies at the time you read it. If a change affects how your deposits through Maya or GrabPay are processed, we note it directly in the relevant section.
Access depends on local law and is available only where your region permits. We do not make eligibility claims beyond that. Check the access and eligibility section of your account or contact support if you are unsure about your region.